THIS IS WHERE IT GETS GOOD...

CSI Solutions doesn’t work like a third party sub-contractor; instead we integrate our business with your business. You will have the personalized attention of CSI Solutions owner, Tina Torfin. She will maintain a presence in your dealership; get to know your staff, track trends, sit in on monthly staff meetings and put her 15 years of customer service expertise to work brainstorming resolutions to any ongoing issues you may have or encounter along the way.

ONGOING CSI TRAINING AT NO EXTRA COST...

Each of your employees should have a clear understanding of CSI and the very important role it plays in your dealership. Perhaps even more importantly, they should be knowledgeable of what excellent customer service consists of and how to provide an unsurpassed customer service experience with every encounter.

We offer monthly on-boarding CSI training for your new employees. Many of our top clients utilize our effective 'One on One' service training that is specialized for Valets, Cashiers, Receptionists, Service Advisors, and Sales staff. This training provides substantial convenience to you and your employee because it allows the necessary CSI skills to be taught, learned and evaluated within the normal working environment. Training is also available in a group setting on a monthly basis.