CSI Solutions was founded by Tina Torfin in 2003, who began her customer relation career over 15 years ago in Southern California with the Penske Automotive Group. While at Penske, Tina educated the premiere dealerships in the area such as Longo Toyota, Penske Motor Cars Jaguar and Mercedes Benz, Penske Honda and The California Speedway. Since then, Tina has guided CSI Solutions as it has managed the customer relations of some of the most prominent names in the industry.

Over the years, CSI Solutions has learned that the common customer relationship management strategy (or lack thereof) has been mostly concerned with how to market to customers, make the sale and then move on to create a new customer. Much of this is managed, all too often, with antiquated, computerized based strategies. Largely forgotten is the profound insight intuitively understood by our company: Customers perceive and determine value based on the experience they receive and then share that perception with others.

Simply put, CSI Solutions has strategically designed a revolutionary method to the customer service madness you experience every day. Wouldn’t your business improve if you enjoyed up to date technological support while your customers experienced individualized attention that speaks directly to their perception? You see, CSI Solutions is convinced that the most effective client experience is one that strives for a ‘back to basics’ approach. To achieve that goal we pride ourselves on the ability to designate one person to call your customers for all of your follow up needs. Your customers will not be called from a call center manned by clock driven, uninterested parties who are rapidly clearing a call list. Instead, your customers will have the opportunity to share their concerns, questions and thoughts with an empathetic listener who is concerned about their individual experience. This customized and crucial element to the relationship is what CSI Solutions has become known for.

At CSI Solutions we focus on you as our client, on your customers and on the customer experience. We are proud of the service we provide and are convinced you will find we manage it exceptionally well.